We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we will do our best to help you. Please read the following return and refund policy carefully before purchasing.
Return conditions
We accept returns that meet the following conditions:
– Unused: The product must be unused, unwashed, unaltered and undamaged.
– Original packaging: The product should retain all original labels, packaging, tags and accessories.
– Return application period: Make a return request within 30 days from the date you receive the product.
If there is a quality problem with the product or we sent the wrong product, you can enjoy free return service.
Return process
To return an item, please follow the steps below:
– Contact customer service: Please contact our customer service team at our customer service email [Customer service email] or phone [Customer service phone] with the order number, reason for return and relevant photos (if applicable) so that we can process your request as soon as possible.
– Return authorization: Our customer service team will respond and provide you with a return authorization within 48 hours to confirm your return request. Please ensure that your product is eligible for return.
– Returning items: Pack the item and all the original labels, packaging, and tags attached and send it back to our designated return address. Please keep the logistics tracking number to ensure that the package can be tracked.
– Refund processing: Once we receive and inspect your returned items and confirm that they meet the return conditions, we will process the refund within 5-10 business days.
Return shipping costs
– Quality problems or wrong items: If the product has quality problems or we send the wrong item, we will bear the return shipping costs. You may need to provide relevant photos or videos as evidence, and we will provide you with a free return label.
– Other reasons: If you apply for a return for personal reasons (such as change of mind, wrong purchase, etc.), the return shipping costs will be borne by you. We recommend choosing a trackable logistics method to return the goods to ensure safe delivery of the goods.
Refund processing
– Refund method: The refund will be processed according to the original payment method, and the specific refund time depends on your payment provider. Generally, the refund will be processed within 5-10 business days.
– Refund amount: The refund amount will be deducted from the shipping costs incurred by the return (if applicable). If the return meets our return policy, you will receive a full refund.
Exchange Policy
We currently do not offer direct exchanges. If you need to exchange an item (such as changing the size, color, etc.), please return the original item and place a new order for the required item.
Special Cases
– Quality Issues: If the item you received has obvious quality issues (such as damage, stains, defects, etc.), please contact us within 7 days of receiving the item and provide relevant photos. We will process your return or exchange as soon as possible.
– Lost or Damaged Packages: If your package is lost or damaged during transportation, please contact us immediately. We will work with the logistics company to investigate and resolve the problem and provide you with a refund or exchange service if necessary.
Contact us
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Email:[email protected]
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