Thank you for choosing us! To ensure that you receive your favorite clothing smoothly, we have formulated the following shipping policy. Please read it carefully before purchasing to help you understand our shipping services, fees and other related information.
Shipping area
We currently provide global shipping services
Shipping costs
– Standard shipping: Shipping costs depend on the weight of your order, the destination and the selected shipping method. You can view the specific shipping costs at checkout.
– Free shipping policy: We provide free shipping services in some areas or under certain conditions (such as full purchases). Please pay attention to our promotions or check the relevant free shipping policies.
Shipping time
– Standard delivery time: International delivery usually takes 10-15 working days, depending on the delivery destination and logistics service provider.
– Expedited delivery: We also provide expedited delivery services, which can usually be delivered within 7-10 working days.
– Holiday delays: During holidays, logistics may be delayed. Please refer to the actual situation of the transportation company for the specific delay time.
Order Tracking
– Once your order is shipped, we will email you the waybill number and tracking link, and you can track your package on the logistics company’s website.
– You can also check the order status and shipping progress through the “My Orders” page on our website.
Shipping Risks and Loss
– We will do our best to ensure that your goods are delivered safely after shipment, but once the package is handed over to the logistics company, unforeseen delays, damage or loss may occur during transportation.
– If your package is lost or damaged during transportation, please contact the logistics company in time to make a claim. If you do not receive the goods within a reasonable time, or find that the goods are damaged, please contact our customer service team as soon as possible. We will assist you in resolving the problem and provide a refund or exchange service depending on the specific situation.
Delivery Address
– Accurate delivery address: Please ensure that the delivery address information you provide is accurate, including the consignee’s name, detailed address, postal code and contact number. We will ship according to the information you provide. If the package cannot be delivered due to an incorrect address, you will be responsible for the relevant costs.
– Address Change: If you need to change the delivery address before the order is shipped, please contact our customer service team in time. If the order has been shipped, the address cannot be changed.
Refuse and return
– If you refuse the package or the package is not delivered due to the wrong address, we will handle it according to the actual situation. Please note that the refused package will be subject to return shipping fees.
– Return shipping: If you need to return the product, the return shipping fee is borne by you, unless the product has quality problems or the wrong product was received.
Special circumstances
– Holiday period: Some countries and regions may cause shipping delays due to national statutory holidays, seasonal peaks or epidemics. We will do our best to ensure that your package is delivered in time, but please understand that there may be shipping delays.
Contact us
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